SHIPPING + RETURNS

SHIPPING

  • AFTER LEATHER strives to complete and send out orders as quickly as possible while aiming to keep shipping costs low.  Holiday shipping closures and restrictions are out of our control, and we work to minimize any negative effects.

  • Our standard shipping provider is UPS and USPS.  We also have the ability to ship using FedEx and other truck lines.  Any additional cost will be at the buyer’s expense.

  • Freight costs and shipping charges are added to the buyer invoice to ensure proper weight for shipping provider fee schedules.

  • International orders can take up to 4 weeks depending on location and other factors.  We will always provide you with shipping and tracking information when sending out an order.

RETURNS

  • Sale items cannot be refunded.  Only regular-priced products are subject to a refund/exchange.

  • Exchanges: Defective/damaged products are subject to an exchange.  Please email us at hello@afterleather.com for any exchange requests.

  • In the event that you should need to make a return, kindly inform us first at hello@afterleather.com.  Please include your name, the reason for your return, and your order number.  AFTER LEATHER will provide the customer with instructions on where to send your return(s).  We strongly recommend that customers retain the proof of postage when sending a returned item.  Responsibility for shipping costs on returns will be placed solely on the customer. 

  • Our return policy is valid for 30 days only, we will not be able to refund or exchange your purchase after 30 days.  After 30 days all sales are considered final.  Please make all returns or exchanges as soon as possible.

  • Any returned items must be unused, free of any damage or missing parts, in the original packaging, and include proof of purchase.  Any customized orders cannot be returned.  Products that can be used intimately cannot be returned or exchanged due to hygienic reasons.

  • AFTER LEATHER will not be held responsible for returns damaged during the shipping process and will refuse the return or exchange.

  • AFTER LEATHER strongly encourages the customer to track any returns or exchanges.  The company will not be responsible for lost or damaged packages.  Please use a trustworthy source for your protection.  AFTER LEATHER will not accept responsibility for any items lost or stolen.

  • International orders will need to be marked as RETURNED GOODS to prevent incurring any charges.  Ship returns with the option Delivered Duty Paid.  Any customs or return fees are the responsibility of the customer.  AFTER LEATHER will not accept any returns or exchanges with extra customs fees/additional fees when returned to the company.

  • When AFTER LEATHER receives the returned product, it will be inspected, and a notification will be sent to the customer confirming received.  Once a refund is approved the credit will be applied to the original payment method within 15 days as long as the terms and conditions are met.  Refunds are only applicable for the returned product.  Shipping, customs, and import fees are non-refundable.

  • If there are any questions regarding AFTER LEATHER’S terms, or how to return an item, please contact us at hello@afterleather.com.